Bob's Classic Auto Glass ships all items within 17 to 21 days of receiving order. You will receive notification of any delay or cancellation of your order. For smaller glass kits we ship by way of UPS and cannot accommodate orders to post office boxes or APO/FPO addresses. All of our shipments are fully insured. Please inspect UPS shipments within 48 hours of receiving and contact us immediately if there is any damage so that we can process a claim. Failure to so will null and void any insurance claims. Please inspect all truck freight shipments upon delivery before signing manifest as failure to do so will null and void any insurance claims. If there should be damage to any of the glass in the shipment have the driver make note of the damage on the manifest then go ahead and sign and accept the remaining undamaged windows. Contact us on our toll free number 1-800-624-2130 stateside or from Canada at 541-925-3260 and we will get a replacement window shipped out to you.
Bob's Classic Auto Glass shipments are carefully packaged and fully insured. We have been shipping auto glass for 30 plus years and have developed a very good system of boxing our windows so that we rarely have any issues at all. Our smaller glass kits ship by way of UPS and we ask that you inspect your shipment upon arrival. If there is any breakage problems at all contact us immediately. We will file a claim with UPS and get a replacement window out for you at no cost whatsoever. Please inspect glass within 48 hours of arrival so that UPS will honor the insurance. All of our larger glass kits ship by way of truck freight. These shipments are very well packaged in a palletized crate and fully insured. Due to the size of the crates we prefer to ship to a business address which is less expensive than to a home. On any big rig truck shipments it is required that you inspect the glass upon arrival before the driver leaves. Do not sign the delivery manifest until you have inspected the glass. Once you sign that means you are stating you have received the shipment without any damage and the insurance is then null and void. So please inspect the shipment upon arrival before signing the paperwork. If there should be damage to any of the glass in the shipment have the driver make note of the damage on the manifest then go ahead and sign and accept the remaining undamaged windows. Give us a call on our toll free number 1-800-624-2130 stateside or from Canada at 1-541-925-3260 and we can then get your replacement window resent.